About this policy
Kainat Travels provides the Kainat Travels passenger app and related travel services. This policy explains the information we use to manage your account, arrange journeys and communicate with you, and the choices you have about that information.
Information you provide
Depending on the services you use, we collect your name, mobile number, CNIC (Computerized National Identity Card), gender and email address.
We also receive information you provide for other travellers, saved passengers and support enquiries. Only provide another person’s information when you have permission to do so.
Account, booking and payment information
Account registration and sign-in use your password, verification codes and account identifiers. The app uses access credentials to keep your session authenticated.
Booking information includes traveller details, routes, travel dates, selected seats, fares, ticket references and booking status.
Payment records include your selected payment method, transaction references and payment status. Travel Points balances and activity are used where the loyalty service is available.
How we use your information
We use this information to:
- Verify and manage your account.
- Arrange journeys, manage bookings and issue tickets.
- Process payments and respond to payment enquiries.
- Provide support and communicate about your bookings.
- Maintain administrative records and records required for tax reporting.
- Improve our services.
- Send service updates and promotional emails related to Kainat Travels services.
Notifications
Where phone alerts are available and you allow them, the app uses Google Firebase Cloud Messaging to deliver notifications.
An app-installation identifier and your device platform are registered with your signed-in account for notification delivery. Firebase processes installation and delivery information to provide this service.
You can change notification permission in your phone’s settings. Phone alerts are optional; the in-app inbox is separate.
Biometric sign-in
Optional fingerprint or face sign-in is checked by your phone. Kainat Travels does not receive or store fingerprint images, face images or biometric templates.
A protected sign-in credential is kept on your device and used with our server after successful device authentication.
Protecting your information
The app uses HTTPS for production connections and platform secure storage for persistent sign-in credentials. Access controls help protect account information.
No online service or storage method can guarantee complete security. Do not share your password, verification codes or card security details with anyone, including in support messages.
Your choices
Registration asks you to accept the terms and this privacy policy. Optional device permissions are requested separately.
You can edit supported profile information, remove saved passengers, disable biometric sign-in and manage notification permission.
Contact us about corrections, communication preferences or other privacy questions.
Deleting your account
To delete your account inside the app:
- Open Account → Delete account.
- Review the deletion and retention information.
- Enter your current password.
- Acknowledge the information and confirm deletion.
Once the request succeeds, your mobile account, saved passengers and booking drafts are deleted immediately, and your sign-in sessions are revoked.
You can also request account deletion without accessing or reinstalling the app:
- Call centre: 03-111-777-333
- Email: info@kainattravels.com
For account security, we may need to verify that the account belongs to you before completing a support-assisted request.
Uninstalling the app or signing out does not delete your account. Account deletion does not cancel existing trips or issue refunds. Save your ticket references before deleting your account and contact support for assistance with existing trips.
View account deletion optionsInformation retained after account deletion
Ticket and payment records are retained for the full financial year for tax reporting, even when your mobile account is deleted immediately.
Customer information and loyalty records held in Kainat Travels’ underlying booking system are not automatically erased by mobile-account deletion. A limited account-deletion audit record is also retained.
Contact us to ask about these records, their retention periods or a request concerning their deletion.
Changes to this policy
This policy may change as our services and privacy practices change. The date above identifies this version.
Updated in-app policy text is included with app updates. The public privacy policy is available on the Kainat Travels website.
Contact us
For privacy questions, account-deletion requests or assistance with your information:
Kainat TravelsEmail: info@kainattravels.com
Call centre: 03-111-777-333
Head office: Office 61, Peshawar Road near Peer Wadhai Mor, Rawalpindi, Pakistan.